Return, Refund & Replacement Policy
Thank you for shopping at Knox Powering Generations, operating as Knoxwarehouse.com (hereinafter referred to as “we”, “our”, or “us”), your trusted destination for quality products. We aim to provide you with an exceptional shopping experience. Please read our Refund, Return, and Replacement Policy carefully to understand your rights and responsibilities when shopping with us.
1. Refund/Return Policy
We offer Return & Refunds funds on products only in the following circumstances:
- The product received is damaged or defective.
- The product received is significantly different from what was described on our website.
- To be eligible for a refund, you must notify us within 5 Business days of receiving the product.
- Refunds will be processed back to the original payment method used for the purchase.
- Shipping and handling charges are non-refundable.
We offer replacements for products that are damaged, defective, or significantly different from what was described on our website. To request a replacement, please contact our customer support team within 5 Business days of receiving the product. We will arrange for the return shipping of the defective product and ship a replacement to you at no additional cost. If the product is out of stock or unavailable for replacement, we will offer you a refund or store credit as per your preference.
3. Exceptions
Certain products may not be eligible for return, refund, or replacement due to hygiene reasons or if explicitly stated on the product page. Personalized or customized items are not eligible for return unless they are defective or damaged.
4. Shipping Costs
In any case, shipping costs for returning the product are the responsibility of the customer. We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of the product.
5. Contact Us
If you have any questions about this Refund, Return, and Replacement or our data practices, or if you wish to exercise your rights regarding your personal data, please contact us:
Email: [email protected]
or visit our Contact Us Page.
Last updated: 1st, December 2024
Note: Please note that this Refund, Return, and Replacement Policy are subject to change without prior notice.