Payment Policy
Knox Powering Generations, operating as Knoxwarehouse.com (hereinafter referred to as “we”, “our”, or “us”), we strive to make your shopping experience as smooth and secure as possible. Our payment policy is designed to provide you with a range of convenient options while ensuring the highest standards of security for your transactions. As a UAE-based company, we adhere to local regulations and international best practices to ensure your payments are handled with the utmost care.
1. Accepted Payment Methods
We offer a variety of payment methods to accommodate your preferences:
- Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, and American Express. Our payment gateway is secure and complies with the latest PCI-DSS (Payment Card Industry Data Security Standard) regulations to protect your card information.
- Online Payment Gateways: For added convenience, we support payments through popular online payment gateways such as PayPal and Apple Pay. These options offer an extra layer of security and can streamline your checkout process.
- Bank Transfers: For larger transactions or customers who prefer bank transfers, we provide the option to make payments via direct bank transfer. Please contact our customer service team for our bank details and further instructions.
- Cash on Delivery (COD): We understand that some customers prefer to pay in cash upon delivery. We offer a cash-on-delivery option in select areas within the UAE. This option is subject to availability and may not be available for all products or locations. Please check with our customer service team for more information.
- Gift Cards: We accept Knox gift cards, which can be purchased online or in-store. Gift cards can be used for any purchase on our website or through our approved platforms.
Your security is our priority. We utilize advanced encryption technologies to ensure that all transactions are secure, and your personal information is protected. Our payment processing partners are renowned for their security systems, and we continuously monitor and update our security measures to safeguard your data.
3. Order Processing and Confirmation
Once your payment is successfully processed, you will receive an order confirmation via email. This email will include details of your purchase, a unique order number, and an estimated delivery time. If you do not receive a confirmation email, please check your spam or junk folder, or contact our customer service team to verify your order.
4. Refunds and Returns
In the event that you need to return a product, please refer to our Returns Policy for detailed information. Refunds will be processed to the original payment method used at the time of purchase. The time frame for receiving your refund may vary depending on your payment method and bank processing times (Minimum Processing Time 15 Business Days)
5. Pricing and Taxes
All prices displayed on our website are in AED (United Arab Emirates Dirham) and includes VAT at Checkout Page where applicable. Prices may be subject to change, and we reserve the right to adjust them as necessary. Any changes in pricing will be reflected on the website, and you will be informed before completing your purchase.
6. Payment Issues
If you encounter any issues with your payment or have any questions about our payment methods, please contact our customer service team. We are here to assist you and ensure that your payment experience is hassle-free.
7. Contact Us
If you have any questions about this Payment Policy or our data practices, or if you wish to exercise your rights regarding your personal data, please contact us:
Email: [email protected]
or visit our Contact Us Page.
Last updated: 1st, December,2024
Note: Please note that this Payment Policy is subject to change without prior notice.